Frequently Asked Questions
Using the Site
The items in this section are in reference to the standalone captioning URL only.
For specifics regarding using the service with web conferencing,
refer to the guides in the section titled Web Conferencing User Guide.
What do I need to attend an event?
How do I change the display of the text?What is the
Refresh selection for?What is Message to Captioner?
What is my limit to type into the Message to Captioner?
What is the Transcript button for?
Can my transcript be encrypted?
How can I print or save a transcript after a webinar?
What is the Message
Center for?Can I refresh the screen?
Can I adjust the size of my browser window?
What if I can speak for myself?
Troubleshooting IssuesIf the words stop showing up, what does that
mean?What do I require to get the captioner
connected to my event?Do you have any contact so I
can call for problems/questions?
General QuestionsWhat’s the purpose of this service?
How do I get audio for the event?What is the cost of
this service?Will this be recorded? Do I have
privacy?Can this service be used anywhere?
What is the Web Conference URL on the ordering page?
Do I need to provide a Teleconference phone number for a Web Conference?
Web Conferencing User Guide
Relay Conference Captioning User Guide
Using the Site
The minimum system requirements for attending an event are:
Internet Explorer, Chrome, Firefox, or Safari
Microsoft Windows 7 or newer, or OS X
A high-speed Internet Connection Required
The site allows the ability to change the size of the text by using the lower
left hand section of the site. In this section you are able to change the font
type as well as the color and size. In addition you can change the background
color and text color of any new text.
This drop down menu controls how long it takes for new text to appear in the
live transcript. Higher intervals will display larger blocks of text at a
slower rate, lower intervals display smaller blocks of text at a higher rate.
This feature allows the participant to have the captioner voice into the
conference call the text that is typed into this box by the participant. Please
note that Message to Captioner
is available if the event was ordered with
the Relay Conference Captioning Service Type option selected.
There is no limit to the amount of text that can be typed into this box. Keep
in mind that the more text that is entered into the ‘Message to Captioner’
window could cause a problem for the captioner. The text that is typed into
this box will be displayed to the captioner after the return key is pressed on
the keyboard. This text is then voiced into the call by the captioner, and the
text is displayed in the live transcript.
A transcript is the full text of the conference call from the time that the
captioner connected into the audio. Depending on the options selected by
the person who scheduled the captioning, the transcript can be downloaded and
printed out at the participant’s discretion by clicking this button. If the
organizer of the event wishes that no transcripts can be saved, then the users
will not be allowed to download or print out the transcripts. A participant’s
late arrival during the session will not affect the availability of the full
text as it is determined by the captioner’s arrival to the event and not the
Yes, SSL encryption is available on all RCC events.
If requested, the transcript is available on the page linked in the confirmation email
from the time immediately following the webinar through the end of that day.
After the day of the webinar, the host of the webinar may submit an email request
along with the event ID to email@example.com
for a copy of the transcript.
The Message Center is the section on the website that shows the participant
what messages were sent to the captioner and the captioner’s responses to those
messages. It acts in much the same manner as a chat window but the
communication from the captioner is highly restricted within the Message
Center. No one else can view this private dialogue. Only text that appears on
the live transcript window becomes a part of the transcript.
While you can refresh the screen at any time, the display is actually refreshed
based on the Refresh
setting selected from the drop down menu of
the same name. If you are having trouble with the event for any reason,
pressing the refresh button on the browser may resolve your issue.
Yes, you can adjust the window to any size that you want, and your settings do
not affect anyone else's display. We, recommend that your screen
resolution be at 1024x768 pixels or higher and the browser window be set to
full screen to allow for bigger font sizes that some users may require.
If you prefer to speak directly into the discussion or conference call,
please join the audio conference bridge provided for all participants.
You will be able to read everything captioned from the Relay Conference Captioning
link and respond directly using a telephone (standard or mobile).
If there are no words being displayed on the screen, it could mean that the
event has ended or nobody is speaking at that exact moment. Make sure the
captioner is present and that the event is still underway. If you are having
trouble with the event for any reason, pressing the refresh button on the
browser may alleviate your issue.
The captioner is provided with all the information they need to connect to the
event, when the event is ordered. The primary requirement is access to the
Please contact your event organizer or host for support information.
You will connect into the conference call as arranged by the meeting organizer
in the same manner that the captioner does. We are not a conference call
provider and work with any audio or conferencing provider.
The words that are spoken in the event and captioned by the captioner are not
spoken out loud using the RCC service. If you wish to listen in on the spoken
words being captioned, contact your event organizer.
Please contact your event organizer for any information regarding the cost of
The text of the event may be subject to recording via saved transcripts.
This option is at the sole discretion of the requestor.
The service can be
used anywhere with an Internet connected PC and captioner access to the event’s
Enter the URL if you are hosting a web conference. If you are not hosting a web conference, leave this field blank.
If you are using a VoIP (Voice over IP) provider for a Web Conference, enter 000-000-0000 as the
Teleconference phone number and include the VOIP information in the Event Details.
A web conference URL is needed to Book the Event.
If you are not using VoIP, a Teleconference number is required.